Privacy Policy – VIP Pet Travel Last Updated: 24 May 2026 VIP Pet Travel is committed to protecting your privacy and handling your personal data transparently and responsibly. This Privacy Policy explains what information we collect, how we use it, where it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR). By using our website or contacting us through our enquiry forms, you agree to the practices described below. 1. Who We Are 2. What Information We Collect We may collect and process the following information: Contact Information Name Email address Telephone number Collection and delivery addresses Pet & Journey Information Pet names and species Behavioural or welfare notes relevant to transport Travel dates and journey details Website & Technical Information IP address Browser and device information Website usage behaviour Pages visited and interaction data Communication & Feedback Information Email correspondence Booking enquiries Quote responses Optional customer feedback submitted through follow-up emails or forms 3. How We Use Your Information We use your information to: Respond to enquiries and provide quotations Arrange and manage pet transport bookings Communicate important journey information Operate automated quote and follow-up systems Improve our services, website performance, and customer experience Maintain internal records and customer support history Request optional service feedback after an enquiry or booking We do not sell your personal information or share it with third parties for unrelated marketing purposes. 4. Lawful Basis for Processing Under UK GDPR, we process your data under the following lawful bases: Legitimate Interest For responding to enquiries, sending quote-related follow-up emails, managing bookings, and improving our services. Contractual Necessity Where processing is required to fulfil a transport booking or provide requested services. Consent Where you voluntarily opt in to receive marketing emails, newsletters, or non-essential communications. You may withdraw consent at any time. 5. Automated Systems & Data Processing VIP Pet Travel uses secure third-party systems to help manage enquiries, customer communications, and internal workflows. This may include automated processing such as: enquiry routing quote generation email follow-up sequences CRM record creation customer feedback collection Your information may be stored or processed within systems including: Formspark (form processing) Tape (CRM and customer record management) Procfu (workflow automation and internal logic systems) Google Analytics and Microsoft Clarity (website analytics and behaviour insights) These providers are used solely for business operations and service improvement and are expected to maintain appropriate GDPR and security standards. No automated decisions are made that have legal or similarly significant effects on individuals. 6. Cookies & Analytics We use cookies and analytics tools to: understand website usage improve site functionality and performance monitor technical issues support form submissions and website security You can manage cookie preferences through our cookie banner or browser settings. 7. Data Retention We retain personal data only for as long as reasonably necessary for: enquiry handling customer support legal or accounting obligations internal business records Unused enquiry data may be periodically deleted or anonymised. If you request deletion of your information, we will comply where legally possible. 8. Data Security We take reasonable technical and organisational measures to protect personal data against: unauthorised access accidental loss misuse disclosure However, no internet-based system can be guaranteed to be completely secure. 9. Your Rights Under UK GDPR You have the right to: request access to your personal data request correction of inaccurate data request deletion of your data object to certain processing activities withdraw consent for marketing communications lodge a complaint with the Information Commissioner’s Office (ICO) 10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. 11. Changes to This Policy We may update this Privacy Policy periodically to reflect operational, legal, or technical changes. The latest version will always be available on our website. Privacy Policy – VIP Pet Travel Last Updated: 24 May 2026 VIP Pet Travel is committed to protecting your privacy and handling your personal data transparently and responsibly. This Privacy Policy explains what information we collect, how we use it, where it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR). By using our website or contacting us through our enquiry forms, you agree to the practices described below. 1. Who We Are 2. What Information We Collect We may collect and process the following information: Contact Information Name Email address Telephone number Collection and delivery addresses Pet & Journey Information Pet names and species Behavioural or welfare notes relevant to transport Travel dates and journey details Website & Technical Information IP address Browser and device information Website usage behaviour Pages visited and interaction data Communication & Feedback Information Email correspondence Booking enquiries Quote responses Optional customer feedback submitted through follow-up emails or forms 3. How We Use Your Information We use your information to: Respond to enquiries and provide quotations Arrange and manage pet transport bookings Communicate important journey information Operate automated quote and follow-up systems Improve our services, website performance, and customer experience Maintain internal records and customer support history Request optional service feedback after an enquiry or booking We do not sell your personal information or share it with third parties for unrelated marketing purposes. 4. Lawful Basis for Processing Under UK GDPR, we process your data under the following lawful bases: Legitimate Interest For responding to enquiries, sending quote-related follow-up emails, managing bookings, and improving our services. Contractual Necessity Where processing is required to fulfil a transport booking or provide requested services. Consent Where you voluntarily opt in to receive marketing emails, newsletters, or non-essential communications. You may withdraw consent at any time. 5. Automated Systems & Data Processing VIP Pet Travel uses secure third-party systems to help manage enquiries, customer communications, and internal workflows. This may include automated processing such as: enquiry routing quote generation email follow-up sequences CRM record creation customer feedback collection Your information may be stored or processed within systems including: Formspark (form processing) Tape (CRM and customer record management) Procfu (workflow automation and internal logic systems) Google Analytics and Microsoft Clarity (website analytics and behaviour insights) These providers are used solely for business operations and service improvement and are expected to maintain appropriate GDPR and security standards. No automated decisions are made that have legal or similarly significant effects on individuals. 6. Cookies & Analytics We use cookies and analytics tools to: understand website usage improve site functionality and performance monitor technical issues support form submissions and website security You can manage cookie preferences through our cookie banner or browser settings. 7. Data Retention We retain personal data only for as long as reasonably necessary for: enquiry handling customer support legal or accounting obligations internal business records Unused enquiry data may be periodically deleted or anonymised. If you request deletion of your information, we will comply where legally possible. 8. Data Security We take reasonable technical and organisational measures to protect personal data against: unauthorised access accidental loss misuse disclosure However, no internet-based system can be guaranteed to be completely secure. 9. Your Rights Under UK GDPR You have the right to: request access to your personal data request correction of inaccurate data request deletion of your data object to certain processing activities withdraw consent for marketing communications lodge a complaint with the Information Commissioner’s Office (ICO) 10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. 11. Changes to This Policy We may update this Privacy Policy periodically to reflect operational, legal, or technical changes. The latest version will always be available on our website.