Privacy Policy – VIP Pet Travel
Last Updated: 24 May 2026
VIP Pet Travel is committed to protecting your privacy and handling your personal data transparently and responsibly.
This Privacy Policy explains what information we collect, how we use it, where it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR).
By using our website or contacting us through our enquiry forms, you agree to the practices described below.
1. Who We Are
VIP Pet Travel
Website: https://vippettravel.co.uk
Email: info@vippettravel.co.uk
Phone: 07990 977974
2. What Information We Collect
We may collect and process the following information:
Contact Information
Name
Email address
Telephone number
Collection and delivery addresses
Pet & Journey Information
Pet names and species
Behavioural or welfare notes relevant to transport
Travel dates and journey details
Website & Technical Information
IP address
Browser and device information
Website usage behaviour
Pages visited and interaction data
Communication & Feedback Information
Email correspondence
Booking enquiries
Quote responses
Optional customer feedback submitted through follow-up emails or forms
3. How We Use Your Information
We use your information to:
Respond to enquiries and provide quotations
Arrange and manage pet transport bookings
Communicate important journey information
Operate automated quote and follow-up systems
Improve our services, website performance, and customer experience
Maintain internal records and customer support history
Request optional service feedback after an enquiry or booking
We do not sell your personal information or share it with third parties for unrelated marketing purposes.
4. Lawful Basis for Processing
Under UK GDPR, we process your data under the following lawful bases:
Legitimate Interest
For responding to enquiries, sending quote-related follow-up emails, managing bookings, and improving our services.
Contractual Necessity
Where processing is required to fulfil a transport booking or provide requested services.
Consent
Where you voluntarily opt in to receive marketing emails, newsletters, or non-essential communications.
You may withdraw consent at any time.
5. Automated Systems & Data Processing
VIP Pet Travel uses secure third-party systems to help manage enquiries, customer communications, and internal workflows.
This may include automated processing such as:
enquiry routing
quote generation
email follow-up sequences
CRM record creation
customer feedback collection
Your information may be stored or processed within systems including:
Formspark (form processing)
Tape (CRM and customer record management)
Procfu (workflow automation and internal logic systems)
Google Analytics and Microsoft Clarity (website analytics and behaviour insights)
These providers are used solely for business operations and service improvement and are expected to maintain appropriate GDPR and security standards.
No automated decisions are made that have legal or similarly significant effects on individuals.
6. Cookies & Analytics
We use cookies and analytics tools to:
understand website usage
improve site functionality and performance
monitor technical issues
support form submissions and website security
You can manage cookie preferences through our cookie banner or browser settings.
7. Data Retention
We retain personal data only for as long as reasonably necessary for:
enquiry handling
customer support
legal or accounting obligations
internal business records
Unused enquiry data may be periodically deleted or anonymised.
If you request deletion of your information, we will comply where legally possible.
8. Data Security
We take reasonable technical and organisational measures to protect personal data against:
unauthorised access
accidental loss
misuse
disclosure
However, no internet-based system can be guaranteed to be completely secure.
9. Your Rights Under UK GDPR
You have the right to:
request access to your personal data
request correction of inaccurate data
request deletion of your data
object to certain processing activities
withdraw consent for marketing communications
lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact:
info@vippettravel.co.uk
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or technical changes.
The latest version will always be available on our website.
Privacy Policy – VIP Pet Travel
Last Updated: 24 May 2026
VIP Pet Travel is committed to protecting your privacy and handling your personal data transparently and responsibly.
This Privacy Policy explains what information we collect, how we use it, where it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR).
By using our website or contacting us through our enquiry forms, you agree to the practices described below.
1. Who We Are
VIP Pet Travel
Website: https://vippettravel.co.uk
Email: info@vippettravel.co.uk
Phone: 07990 977974
2. What Information We Collect
We may collect and process the following information:
Contact Information
Name
Email address
Telephone number
Collection and delivery addresses
Pet & Journey Information
Pet names and species
Behavioural or welfare notes relevant to transport
Travel dates and journey details
Website & Technical Information
IP address
Browser and device information
Website usage behaviour
Pages visited and interaction data
Communication & Feedback Information
Email correspondence
Booking enquiries
Quote responses
Optional customer feedback submitted through follow-up emails or forms
3. How We Use Your Information
We use your information to:
Respond to enquiries and provide quotations
Arrange and manage pet transport bookings
Communicate important journey information
Operate automated quote and follow-up systems
Improve our services, website performance, and customer experience
Maintain internal records and customer support history
Request optional service feedback after an enquiry or booking
We do not sell your personal information or share it with third parties for unrelated marketing purposes.
4. Lawful Basis for Processing
Under UK GDPR, we process your data under the following lawful bases:
Legitimate Interest
For responding to enquiries, sending quote-related follow-up emails, managing bookings, and improving our services.
Contractual Necessity
Where processing is required to fulfil a transport booking or provide requested services.
Consent
Where you voluntarily opt in to receive marketing emails, newsletters, or non-essential communications.
You may withdraw consent at any time.
5. Automated Systems & Data Processing
VIP Pet Travel uses secure third-party systems to help manage enquiries, customer communications, and internal workflows.
This may include automated processing such as:
enquiry routing
quote generation
email follow-up sequences
CRM record creation
customer feedback collection
Your information may be stored or processed within systems including:
Formspark (form processing)
Tape (CRM and customer record management)
Procfu (workflow automation and internal logic systems)
Google Analytics and Microsoft Clarity (website analytics and behaviour insights)
These providers are used solely for business operations and service improvement and are expected to maintain appropriate GDPR and security standards.
No automated decisions are made that have legal or similarly significant effects on individuals.
6. Cookies & Analytics
We use cookies and analytics tools to:
understand website usage
improve site functionality and performance
monitor technical issues
support form submissions and website security
You can manage cookie preferences through our cookie banner or browser settings.
7. Data Retention
We retain personal data only for as long as reasonably necessary for:
enquiry handling
customer support
legal or accounting obligations
internal business records
Unused enquiry data may be periodically deleted or anonymised.
If you request deletion of your information, we will comply where legally possible.
8. Data Security
We take reasonable technical and organisational measures to protect personal data against:
unauthorised access
accidental loss
misuse
disclosure
However, no internet-based system can be guaranteed to be completely secure.
9. Your Rights Under UK GDPR
You have the right to:
request access to your personal data
request correction of inaccurate data
request deletion of your data
object to certain processing activities
withdraw consent for marketing communications
lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact:
info@vippettravel.co.uk
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or technical changes.
The latest version will always be available on our website.
Privacy Policy – VIP Pet Travel
Last Updated: 24 May 2026
VIP Pet Travel is committed to protecting your privacy and handling your personal data transparently and responsibly.
This Privacy Policy explains what information we collect, how we use it, where it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR).
By using our website or contacting us through our enquiry forms, you agree to the practices described below.
1. Who We Are
VIP Pet Travel
Website: https://vippettravel.co.uk
Email: info@vippettravel.co.uk
Phone: 07990 977974
2. What Information We Collect
We may collect and process the following information:
Contact Information
Name
Email address
Telephone number
Collection and delivery addresses
Pet & Journey Information
Pet names and species
Behavioural or welfare notes relevant to transport
Travel dates and journey details
Website & Technical Information
IP address
Browser and device information
Website usage behaviour
Pages visited and interaction data
Communication & Feedback Information
Email correspondence
Booking enquiries
Quote responses
Optional customer feedback submitted through follow-up emails or forms
3. How We Use Your Information
We use your information to:
Respond to enquiries and provide quotations
Arrange and manage pet transport bookings
Communicate important journey information
Operate automated quote and follow-up systems
Improve our services, website performance, and customer experience
Maintain internal records and customer support history
Request optional service feedback after an enquiry or booking
We do not sell your personal information or share it with third parties for unrelated marketing purposes.
4. Lawful Basis for Processing
Under UK GDPR, we process your data under the following lawful bases:
Legitimate Interest
For responding to enquiries, sending quote-related follow-up emails, managing bookings, and improving our services.
Contractual Necessity
Where processing is required to fulfil a transport booking or provide requested services.
Consent
Where you voluntarily opt in to receive marketing emails, newsletters, or non-essential communications.
You may withdraw consent at any time.
5. Automated Systems & Data Processing
VIP Pet Travel uses secure third-party systems to help manage enquiries, customer communications, and internal workflows.
This may include automated processing such as:
enquiry routing
quote generation
email follow-up sequences
CRM record creation
customer feedback collection
Your information may be stored or processed within systems including:
Formspark (form processing)
Tape (CRM and customer record management)
Procfu (workflow automation and internal logic systems)
Google Analytics and Microsoft Clarity (website analytics and behaviour insights)
These providers are used solely for business operations and service improvement and are expected to maintain appropriate GDPR and security standards.
No automated decisions are made that have legal or similarly significant effects on individuals.
6. Cookies & Analytics
We use cookies and analytics tools to:
understand website usage
improve site functionality and performance
monitor technical issues
support form submissions and website security
You can manage cookie preferences through our cookie banner or browser settings.
7. Data Retention
We retain personal data only for as long as reasonably necessary for:
enquiry handling
customer support
legal or accounting obligations
internal business records
Unused enquiry data may be periodically deleted or anonymised.
If you request deletion of your information, we will comply where legally possible.
8. Data Security
We take reasonable technical and organisational measures to protect personal data against:
unauthorised access
accidental loss
misuse
disclosure
However, no internet-based system can be guaranteed to be completely secure.
9. Your Rights Under UK GDPR
You have the right to:
request access to your personal data
request correction of inaccurate data
request deletion of your data
object to certain processing activities
withdraw consent for marketing communications
lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact:
info@vippettravel.co.uk
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or technical changes.
The latest version will always be available on our website.